— Refund and Return Policy —

Refund and Return Policy

March 23, 2024

Thank you for choosing One Girl and the Big World for your travel needs. Our aim is to provide you with the best digital travel guides and resources to enhance your travel experiences. Please read our Return and Refund Policy carefully before making a purchase. By purchasing any digital product from One Girl and the Big World, you agree to abide by the terms outlined in this policy.

  1. Refund Eligibility:
    • One Girl and the Big World offers digital products such as travel guides. Due to the nature of digital products, all sales are final, and refunds are generally not provided.
    • Refunds may be considered under exceptional circumstances, such as:
      • If the digital product is defective or corrupted and cannot be accessed or utilized.
      • If the wrong digital product was delivered.
    • Requests for refunds must be submitted within 10 days of purchase, along with proof of purchase and a detailed explanation of the issue.
  2. Refund Process:
    • To request a refund, please contact us at [email protected]. Provide your order number, the name of the digital product, and the reason for your refund request.
    • Refund requests will be reviewed on a case-by-case basis. We reserve the right to refuse a refund if the request does not meet our refund eligibility criteria.
    • If your refund request is approved, the refund will be processed within 5-10 business days. The refund will be issued using the same payment method used for the original purchase.
  3. Non-refundable Items:
    • Once a digital product has been downloaded or accessed, it is considered used and is not eligible for a refund.
    • Shipping charges, if applicable, are non-refundable.
  4. Exchanges:
    • We do not offer exchanges for digital products. If you have purchased the wrong digital product, please contact us for assistance.
  5. Modification of Terms:
    • One Girl and the Big World reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
  6. Contact Us:
    • If you have any questions about our Return and Refund Policy, please contact us at [email protected].

By making a purchase from One Girl and the Big World, you acknowledge that you have read, understood, and agree to our Return and Refund Policy. Thank you for your understanding and cooperation.